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Shipping & Returns

Shipping Policy

We get it—sometimes things don’t go as planned. Here’s how we handle things at WTF to make sure you’re covered and keep rockin’ that style:

Misprints, Damages & Defects? We’ve Got Your Back If your item shows up with a misprint, damage, or defect, let us know within 30 days of receiving it. We’ll take care of it on our end, whether it’s replacing or refunding—your call. If your package goes MIA in transit, submit a claim within 30 days of the estimated delivery date, and we’ll make it right.

Got an Issue? Let Us Know ASAP. If anything is off with your order, submit a problem report so we can get you sorted. We’re all about keeping you happy with your WTF gear.

Returns & What You Need to Know

  • Return Address: Returns head back to the Printful facility, so if we get a package back, you’ll get an automated email notification. If nobody claims it after 30 days, it’ll be donated to charity (because we believe in giving back).

  • Wrong Address? If the address provided was incomplete or incorrect, the order will come back to our facility, and you’ll be responsible for reshipping costs. No worries—we’ll work with you to confirm the updated address.

  • Unclaimed Packages? If nobody grabs that shipment, it gets returned to our facility. You’re liable for any reshipment costs to get it back in your hands or your customer’s.

  • Custom Orders: Keep in mind that custom orders are non-returnable unless there's an issue on our end. And if a return address isn't the Printful facility, you’ll be handling those returns directly.

Sealed Goods: Not for Returns Due to health and hygiene reasons, we can’t accept returns on sealed goods like face masks. If these are returned, they’ll be disposed of responsibly.

Returns by Customer? Talk to Us First. If your customer wants to return an item, tell them to reach out to you first. For buyer's remorse or size exchanges, you’re in charge—it's your call to offer them or not. If you choose to accept a return or exchange, you’ll need to place a new order at your cost.

Brazilian Customers: Special Return Rights If you’re in Brazil and decide to return an item, contact our Customer Service within 7 days of receiving it with a photo. Just note that if the item was used or damaged (even partially), a refund won't be possible.

EU Consumers: A Quick Note If you’re based in the EU, keep in mind that personalized items or unsealed goods are non-returnable according to Article 16(c) and (e) of the Directive 2011/83/EU. So, returns are at Printful's discretion.

Return &
Exchange Policy

We’ve Got You Covered (Mostly) We want you to love your WTF gear. If there’s a misprint, damage, or defect, reach out within 30 days of receiving the item, and we’ll make it right—whether that means a refund or a replacement. If your order gets lost on its way, let us know within 30 days of the estimated delivery date, and we’ll sort it out.

Not Cool with Your Order? Let Us Know. If something’s wrong with the product or order, submit a problem report, and we’ll take care of you. Just make sure you hit us up within 30 days, so we can handle it properly.

Returns & Exchanges: A Few Things to Know

  • Double-Check That Address! Wrong address? The order will come back to the Printful facility, and you'll be responsible for the reshipping costs once we confirm an updated address with you.

  • Unclaimed Shipments? If nobody grabs the shipment, it’ll come back to us, and you’ll be liable for any reshipment costs. If unclaimed after 30 days, items will be donated to charity (which is kinda nice, actually).

  • Returns by Your Customer: If your end customer wants to return a product, they should reach out to you before doing anything. We don’t accept returns for buyer's remorse or size exchanges, except for customers residing in Brazil, where special rights apply. If you do want to handle returns or exchanges, it’ll be at your expense.

  • Sealed Goods & Custom Orders: For health and hygiene reasons, sealed products (like face masks) and personalized items can’t be returned. Make sure to let your customers know, because we can't offer refunds for these items.

Refunds & Exchanges: Your Call For exchanges or returns due to a wrong size or customer change of mind, you’ll need to place a new order at your cost, as we don’t refund these cases.

Exceptions for Brazil & EU Consumers

  • Brazil: Customers have 7 days from receiving their order to notify us about a return with a picture of the item.

  • EU: Per Directive 2011/83/EU, personalized and unsealed goods aren’t eligible for return.

If you have any questions, just let us know! We want to make sure you love your WTF gear and that you’re always rocking your style without the hassle. 🤘

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